SAP Customer Experience: boost your customer engagement
SAP Customer Experience is a set of solutions that drive sales, marketing, commerce, and revenue.
Its goal : to provide a consistent and personalized customer experience by drawing on relevant data to design fruitful interactions.
The SAP Customer Experience portfolio integrated by CEREALOG :
SAP Sales Cloud : Improve business results with better sales experiences.
- Make the data available to sales team, all in one place and accessible anytime, anywhere, to help them make every interaction a positive experience.
- Easily configure complex products online, automate pricing and discounts, and negotiate contracts in real time.
- Sell more using territory planning and automatic commission calculation.
- Monetize and transform the process from quote to payment, and go beyond its limits to adapt to the changing needs of your customers.
- Make fast, reliable and relevant decisions at every stage of the sales cycle.
With SAP Marketing Cloud : Activate customer data and offer fast and intelligent communication.
- Create a relationship of trust with your customers by managing permissions and consent.
- Create comprehensive customer profiles using data from all departments in your organization and from third-party sources.
- Use machine learning and artificial intelligence to gain visibility into customer behaviors and wishes.
- Find the best audience for your campaigns and make sure they get the message at the right time.
- Provide customers with individualized experiences throughout their journey.
- Discover and define microsegments using powerful and intuitive segmentation features.
- Design and run cross-channel campaigns to drive customer engagement and conversions.
